ABN: 38 583 438 190
Terms & Conditions
Our Terms & Conditions
Please read the following terms and conditions carefully. You must not make any booking unless you understand and agree with the following terms and conditions. References to “us”, “we” and/or “our” in these booking terms and conditions shall mean “GTRAVELS.”
These terms and conditions referred to herein as T&C’s, apply to bookings you make with our consultants (over the phone or by email) as well as online bookings you make on our website. We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these terms and conditions.
Passports & Visas:
All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return.
When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport. If this is not the case, you must let us know. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities.
Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). If you need information regarding visas, passports and other travel document requirements for your trip, please let your consultant know or, for online bookings, contact us on (02 4058 2835).
Our Terms & Conditions
Please read the following terms and conditions carefully. You must not make any booking unless you understand and agree with the following terms and conditions. References to “us”, “we” and/or “our” in these booking terms and conditions shall mean “GTRAVELS.”
These terms and conditions referred to herein as T&C’s, apply to bookings you make with our consultants (over the phone or by email) as well as online bookings you make on our website. We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these terms and conditions.
Passports & Visas:
All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return.
When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport. If this is not the case, you must let us know. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities.
Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). If you need information regarding visas, passports and other travel document requirements for your trip, please let your consultant know or, for online bookings, contact us on (02 4058 2835).
We can provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. Our consultants can also obtain more specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part).
Travel Insurance:
We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Travel insurance is also strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel. If you purchase travel and decline travel insurance, you may be required to sign a disclaimer.
Travel Advice & Health Requirements:
We recommend that you contact the Department of Foreign Affairs and Trade or visit their website at www.smartraveller.gov.au for general travel advice, health requirements and safety alert levels relating to the destination you wish to visit. We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel for any vaccination requirements. In some cases, failure to present required vaccination documentation (e.g. proof of Yellow Fever vaccination) may deny you entry into a country.
Travel Insurance:
We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Travel insurance is also strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel. If you purchase travel and decline travel insurance, you may be required to sign a disclaimer.
Travel Advice & Health Requirements:
We recommend that you contact the Department of Foreign Affairs and Trade or visit their website at www.smartraveller.gov.au for general travel advice, health requirements and safety alert levels relating to the destination you wish to visit. We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel for any vaccination requirements. In some cases, failure to present required vaccination documentation (e.g. proof of Yellow Fever vaccination) may deny you entry into a country.
Prices:
All prices are quoted in AUD unless otherwise advised. Prices are subject to change at the discretion of the supplier, prior to booking. This is out of the control of Anywhere Travel. The price is only guaranteed once paid for in full by you. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increase. Airline taxes are subject to change and are confirmed at the time your airline ticket is issued. There may also be a local tax
charged at some airports.
Service fees:
Your Consultant will provide you a full schedule of fees at time of booking. Anywhere Travel acknowledges we may receive fees, commissions, gifts or financial incentives from third parties under this contract.
Supplier Change and Cancellation Fees:
Cancelled bookings may also incur supplier fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability for a supplier cancellation fee for any booking which you change or cancel, you agree to indemnify us for that fee. Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier, this can take up to 90 Days.
All prices are quoted in AUD unless otherwise advised. Prices are subject to change at the discretion of the supplier, prior to booking. This is out of the control of Anywhere Travel. The price is only guaranteed once paid for in full by you. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increase. Airline taxes are subject to change and are confirmed at the time your airline ticket is issued. There may also be a local tax
charged at some airports.
Service fees:
Your Consultant will provide you a full schedule of fees at time of booking. Anywhere Travel acknowledges we may receive fees, commissions, gifts or financial incentives from third parties under this contract.
Supplier Change and Cancellation Fees:
Cancelled bookings may also incur supplier fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability for a supplier cancellation fee for any booking which you change or cancel, you agree to indemnify us for that fee. Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier, this can take up to 90 Days.
Deposit and Final Payment:
You will be required to pay a deposit or deposits when booking. Your consultant will advise you of how much that will be. All deposits are non- refundable for changes of mind or cancellations by you (subject to your rights under the Australian Consumer Law). Final payment is required no later than 6 weeks prior to departure unless otherwise stated. Some airfares or services must be paid in full at the time of booking.
Refunds:
We will not provide you with a refund for the service fee charged if the booking does not go ahead. Refunds for bookings are subject to the T&C’s of the supplier. If the supplier is required to provide you with a refund for the booking, agent will provide the refund, subject to the supplier’s T&C’s. We are not responsible for supplier delays in issuing refunds. Note All suppliers can take between 60 – 90 days to process any refund.
Payments by Credit Card, Debit Card and EFT:
Credit card surcharges will apply for all bookings paid for via credit card – 1.5% for Visa and Mastercard Card.
You authorise us to charge all fees incurred by you in relation to the services provided to the credit card or debit card designated by you. Payments can also be made through an electronic fund transfer to GTRAVEL's bank account. If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due immediately on demand.
You will be required to pay a deposit or deposits when booking. Your consultant will advise you of how much that will be. All deposits are non- refundable for changes of mind or cancellations by you (subject to your rights under the Australian Consumer Law). Final payment is required no later than 6 weeks prior to departure unless otherwise stated. Some airfares or services must be paid in full at the time of booking.
Refunds:
We will not provide you with a refund for the service fee charged if the booking does not go ahead. Refunds for bookings are subject to the T&C’s of the supplier. If the supplier is required to provide you with a refund for the booking, agent will provide the refund, subject to the supplier’s T&C’s. We are not responsible for supplier delays in issuing refunds. Note All suppliers can take between 60 – 90 days to process any refund.
Payments by Credit Card, Debit Card and EFT:
Credit card surcharges will apply for all bookings paid for via credit card – 1.5% for Visa and Mastercard Card.
You authorise us to charge all fees incurred by you in relation to the services provided to the credit card or debit card designated by you. Payments can also be made through an electronic fund transfer to GTRAVEL's bank account. If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due immediately on demand.
The Agency:
We act as an agent for and sell various travel related products as agent on behalf of, numerous transports, accommodation, and other service providers, such as airlines, coach, rail and cruise line operators, as well as all of our wholesalers. Any services we provide to you are collateral to that agency relationship. Our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We exercise care in the selection of reputable service providers, but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties.
All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers. We can provide you with copies of the relevant service provider terms and conditions on request. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us. Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.
We cannot guarantee the performance of the supplier. Bookings are subject to the supplier’s T&C’s including conditions of carriage and limits on liability. Customer is responsible for reading these before finalising transaction. Any brochures are not agent’s but are supplied by the suppliers. Agents accept no liability for errors in that material.
We act as an agent for and sell various travel related products as agent on behalf of, numerous transports, accommodation, and other service providers, such as airlines, coach, rail and cruise line operators, as well as all of our wholesalers. Any services we provide to you are collateral to that agency relationship. Our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We exercise care in the selection of reputable service providers, but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties.
All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers. We can provide you with copies of the relevant service provider terms and conditions on request. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us. Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.
We cannot guarantee the performance of the supplier. Bookings are subject to the supplier’s T&C’s including conditions of carriage and limits on liability. Customer is responsible for reading these before finalising transaction. Any brochures are not agent’s but are supplied by the suppliers. Agents accept no liability for errors in that material.
Liability:
To the extent permitted by law, neither GTRAVELS nor any of its related bodies corporate, directors, employees or agents accept any liability in contract, or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part.
Our liability will also be limited to the extent that any relevant international conventions, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, limit the amount of compensation which can be claimed for death, injury, or delay to passengers and loss, damage and delay to luggage. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).
Subject to Australian Consumer Law, the travel agent does not accept any liability in contract, or otherwise for any injury, damage, loss, delay, additional expense or inconvenience caused by suppliers or third-party providers over whom agents have no direct control. Agents not liable for force majeure or any other event which is beyond agent’s control or which is not preventable by agent.
To the extent permitted by law, neither GTRAVELS nor any of its related bodies corporate, directors, employees or agents accept any liability in contract, or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part.
Our liability will also be limited to the extent that any relevant international conventions, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, limit the amount of compensation which can be claimed for death, injury, or delay to passengers and loss, damage and delay to luggage. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).
Subject to Australian Consumer Law, the travel agent does not accept any liability in contract, or otherwise for any injury, damage, loss, delay, additional expense or inconvenience caused by suppliers or third-party providers over whom agents have no direct control. Agents not liable for force majeure or any other event which is beyond agent’s control or which is not preventable by agent.
Force Majeure:
Neither Party will be liable for any failure or delay in performing an obligation under this Agreement that is due to any of the following causes, to the extent beyond its reasonable control: acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, generalized lack of availability of raw materials or energy.
For the avoidance of doubt, Force Majeure shall not include (a) financial distress nor the inability of either party to make a profit or avoid a financial loss, (b) changes in market prices or conditions, or (c) a party’s financial inability to perform its obligations hereunder. In the event that a force majeure applies, the customer will be bound by the supplier’s terms and conditions.
Special Requirements & Frequent Flyer:
Please liaise with your consultant regarding any frequent flyer membership details, loyalty programs and special requirements you may have for your travel arrangements such as special meal, seating requests, room type or disabled access. Please check your frequent flyer program or another applicable loyalty program for the specific terms of your membership. We cannot guarantee that the supplier will credit you with points for your booking.
Neither Party will be liable for any failure or delay in performing an obligation under this Agreement that is due to any of the following causes, to the extent beyond its reasonable control: acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, generalized lack of availability of raw materials or energy.
For the avoidance of doubt, Force Majeure shall not include (a) financial distress nor the inability of either party to make a profit or avoid a financial loss, (b) changes in market prices or conditions, or (c) a party’s financial inability to perform its obligations hereunder. In the event that a force majeure applies, the customer will be bound by the supplier’s terms and conditions.
Special Requirements & Frequent Flyer:
Please liaise with your consultant regarding any frequent flyer membership details, loyalty programs and special requirements you may have for your travel arrangements such as special meal, seating requests, room type or disabled access. Please check your frequent flyer program or another applicable loyalty program for the specific terms of your membership. We cannot guarantee that the supplier will credit you with points for your booking.
Travel Documents:
Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non- date-changeable and subject to cancellation and/or amendment fees.
Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings. If you have booked with a consultant, it is your responsibility to collect all travel documents from us prior to travel. As a rule, your travel documents will be available for collection 2 weeks prior to departure, however this will depend on your individual arrangements.
Please contact your consultant to confirm when your travel documents are ready for collection.
Schedule Changes:
We recommend that you contact the airline or cruise line to confirm your scheduled departure time 24 hours prior to your flight/sail schedule.
Privacy Policy:
We are committed to protecting your personal information and agree to handle your personal information in accordance with our Privacy Policy. By providing personal information to us, you agree that our Privacy Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as detailed in our Privacy Policy.
Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non- date-changeable and subject to cancellation and/or amendment fees.
Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings. If you have booked with a consultant, it is your responsibility to collect all travel documents from us prior to travel. As a rule, your travel documents will be available for collection 2 weeks prior to departure, however this will depend on your individual arrangements.
Please contact your consultant to confirm when your travel documents are ready for collection.
Schedule Changes:
We recommend that you contact the airline or cruise line to confirm your scheduled departure time 24 hours prior to your flight/sail schedule.
Privacy Policy:
We are committed to protecting your personal information and agree to handle your personal information in accordance with our Privacy Policy. By providing personal information to us, you agree that our Privacy Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as detailed in our Privacy Policy.
You agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. Such recipients may include the overseas travel service providers (e.g. airlines, accommodation, or tour providers) with whom you make a booking. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is based.
We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside of Australia. Generally, we will only disclose your personal information to these persons in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf.
Where we disclose your personal information to any person (including any overseas recipients), you agree that we will not be required to ensure that person’s compliance with Australian privacy laws or otherwise be accountable for how they handle your personal information. When used above, “disclose” includes to transfer, share, send, or otherwise make available or accessible to another person or entity.
We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside of Australia. Generally, we will only disclose your personal information to these persons in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf.
Where we disclose your personal information to any person (including any overseas recipients), you agree that we will not be required to ensure that person’s compliance with Australian privacy laws or otherwise be accountable for how they handle your personal information. When used above, “disclose” includes to transfer, share, send, or otherwise make available or accessible to another person or entity.
Governing Law:
If any dispute arises between you and us, the laws of New South Wales (NSW) will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of New South Wales (NSW) and waive any right that you may have to object to an action being brought in those courts.
Your Responsibility:
Customer agrees that they meet the following requirements:
• You warrant that you are over the age of eighteen (18) and have sufficient funds to pay for the travel services
• You have read our T&C’s and if booking for third parties have conveyed these T&C’s to them
• You have read the T&C’s of any suppliers or third-party service providers and agree to be bound by those
• You are responsible for checking the accuracy of all documents provided to you
• You warrant and acknowledge that you have accessed the Smartraveller website for any specific enquiries in relation to your intended destination
• You understand that Passport / visa and other required identification documents are your responsibility
If any dispute arises between you and us, the laws of New South Wales (NSW) will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of New South Wales (NSW) and waive any right that you may have to object to an action being brought in those courts.
Your Responsibility:
Customer agrees that they meet the following requirements:
• You warrant that you are over the age of eighteen (18) and have sufficient funds to pay for the travel services
• You have read our T&C’s and if booking for third parties have conveyed these T&C’s to them
• You have read the T&C’s of any suppliers or third-party service providers and agree to be bound by those
• You are responsible for checking the accuracy of all documents provided to you
• You warrant and acknowledge that you have accessed the Smartraveller website for any specific enquiries in relation to your intended destination
• You understand that Passport / visa and other required identification documents are your responsibility
Privacy Policy
GTRAVELS values and respects the privacy of the people we deal with. GTRAVELS is committed to
protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.
This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.
What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a
material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly or indirectly.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you
choose to share with us.
The personal information we collect about you may include:
● name;
● mailing or street address;
● date of birth;
● email address;
● phone number.
GTRAVELS values and respects the privacy of the people we deal with. GTRAVELS is committed to
protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.
This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.
What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a
material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly or indirectly.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you
choose to share with us.
The personal information we collect about you may include:
● name;
● mailing or street address;
● date of birth;
● email address;
● phone number.
Under certain circumstances, GTRAVELS may need to collect sensitive information about you. This might include any information or opinion about your racial or ethnic origin, political opinions, political association, religious or philosophical beliefs, membership of a trade union or other professional body, sexual preferences, criminal record, or health information.
If we collect your sensitive information, we will do so only with your consent, if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law, and we take appropriate measures to protect the security of this information.]
You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.
If we collect your sensitive information, we will do so only with your consent, if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law, and we take appropriate measures to protect the security of this information.]
You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.
How do we collect your personal information?
We collect your personal information directly from you when you:
● [interact with us over the phone;
● interact with us in person;
● interact with us online;
● participate in surveys or questionnaires;
● attend a [GTRAVELS] event;
● subscribe to our mailing list;
● apply for a position with us as an employee, contractor or volunteer.
Collecting personal information from third parties:
We may also collect your personal information from third parties or through publicly available sources, for example from [insert third parties who your organisation collects personal information from]. We collect your personal information from these third parties so that [insert the purpose for which your organisation collects personal information from these third parties.
We collect your personal information directly from you when you:
● [interact with us over the phone;
● interact with us in person;
● interact with us online;
● participate in surveys or questionnaires;
● attend a [GTRAVELS] event;
● subscribe to our mailing list;
● apply for a position with us as an employee, contractor or volunteer.
Collecting personal information from third parties:
We may also collect your personal information from third parties or through publicly available sources, for example from [insert third parties who your organisation collects personal information from]. We collect your personal information from these third parties so that [insert the purpose for which your organisation collects personal information from these third parties.
How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
● provide you with information or services that you request from us;
● deliver to you a more personalised experience and service offering;
● improve the quality of the services we offer;
● internal administrative purposes;
● marketing and research purposes;
Disclosure of personal information to third parties
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:
● our third party service providers (for example, our IT providers);
● our marketing providers;
● our professional services advisors.
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
● provide you with information or services that you request from us;
● deliver to you a more personalised experience and service offering;
● improve the quality of the services we offer;
● internal administrative purposes;
● marketing and research purposes;
Disclosure of personal information to third parties
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:
● our third party service providers (for example, our IT providers);
● our marketing providers;
● our professional services advisors.
How to access and correct your personal information:
GTRAVELS will endeavour to keep your personal information accurate, complete and up to date.
If you wish to make a request to access and / or correct the personal information we hold about you, you should
make a request by contacting us and we will usually respond within 12 days.
Links to third party sites
GTRAVELS website(s) may contain links to websites operated by third parties. If you access a third party
website through our website(s), personal information may be collected by that third party website. We make no
representations or warranties in relation to the privacy practices of any third party provider or website and we
are not responsible for the privacy policies or the content of any third party provider or website. Third party
providers / websites are responsible for informing you about their own privacy practices and we encourage you
to read their privacy policies.
GTRAVELS will endeavour to keep your personal information accurate, complete and up to date.
If you wish to make a request to access and / or correct the personal information we hold about you, you should
make a request by contacting us and we will usually respond within 12 days.
Links to third party sites
GTRAVELS website(s) may contain links to websites operated by third parties. If you access a third party
website through our website(s), personal information may be collected by that third party website. We make no
representations or warranties in relation to the privacy practices of any third party provider or website and we
are not responsible for the privacy policies or the content of any third party provider or website. Third party
providers / websites are responsible for informing you about their own privacy practices and we encourage you
to read their privacy policies.
Transfer of personal information overseas:
Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia, where third parties are located .
Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third parties if:
● you have given us your consent to disclose personal information to that third party; or
● we reasonably believe that:
○ the overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the APPs; and
○ the law or binding scheme can be enforced; or
● the disclosure is required or authorised by an Australian law or court / tribunal order.
How do we protect your personal information?
GTRAVELS will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
● [having a robust physical security of our premises and databases / records;
● taking measures to restrict access to only personnel who need that personal information to effectively
provide services to you;
● having technological measures in place (for example, anti-virus software, fire walls);
Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia, where third parties are located .
Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third parties if:
● you have given us your consent to disclose personal information to that third party; or
● we reasonably believe that:
○ the overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the APPs; and
○ the law or binding scheme can be enforced; or
● the disclosure is required or authorised by an Australian law or court / tribunal order.
How do we protect your personal information?
GTRAVELS will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
● [having a robust physical security of our premises and databases / records;
● taking measures to restrict access to only personnel who need that personal information to effectively
provide services to you;
● having technological measures in place (for example, anti-virus software, fire walls);
Online activity
Cookies
GTRAVELS website uses cookies. A cookie is a small file of letters and numbers the website puts on
your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the GTRAVELS
website(s).
We do not use cookies to identify you, just to improve your experience on our website(s). If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.
Cookies
GTRAVELS website uses cookies. A cookie is a small file of letters and numbers the website puts on
your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the GTRAVELS
website(s).
We do not use cookies to identify you, just to improve your experience on our website(s). If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.
Direct marketing
We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications.
These communications may be sent in various forms, including mail, SMS, fax and email, in accordance
with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
You may opt-out of receiving marketing communications from us at any time by [following the instructions to “unsubscribe'' set out in the relevant communication] / [contacting us using the details set out in the “How to contact us” section below.
We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications.
These communications may be sent in various forms, including mail, SMS, fax and email, in accordance
with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
You may opt-out of receiving marketing communications from us at any time by [following the instructions to “unsubscribe'' set out in the relevant communication] / [contacting us using the details set out in the “How to contact us” section below.
In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).
Retention of personal information
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.
Retention of personal information
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.
Inquiries and complaints:
For complaints about how [GTRAVELS] handles, processes or manages your personal information, please contact [admin@gtravels.com.au]. Note we may require proof of your identity and full details of your request before we can process your complaint.
Please allow up to 12 days for GTRAVELS to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with GTRAVELS’s response to acomplaint, you have the right to contact the Office of Australian Information Commissioner (at
www.oaic.gov.au/) to lodge a complaint.
For complaints about how [GTRAVELS] handles, processes or manages your personal information, please contact [admin@gtravels.com.au]. Note we may require proof of your identity and full details of your request before we can process your complaint.
Please allow up to 12 days for GTRAVELS to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with GTRAVELS’s response to acomplaint, you have the right to contact the Office of Australian Information Commissioner (at
www.oaic.gov.au/) to lodge a complaint.
Proverbs 3:5-6
“Trust in the Lord with all your heart and lean not on your own understanding; in all your ways submit to him, and he will make your paths straight.”
“Trust in the Lord with all your heart and lean not on your own understanding; in all your ways submit to him, and he will make your paths straight.”